Terms & conditions for Rent UR Wardrobe I/S

Rent UR Wardrobe I/S
Frederiksberg Allé 18, 1.
1820 Frederiksberg C.
TLF: +45 40916363
CVR: 43090674

Payment

Rent UR Wardrobe I/S accepts online payments with Visa/Dankort, Mastercard, Mobilepay Online, Visa Electron, ApplePay.

The payment will only be debited from your account when the physical product is shipped or the virtual product is created unless otherwise agreed or appears in your order.

Reservation of amount

When using a payment card, debit as well as credit, a reservation is made for the amount traded for. This amount is reserved until the webshop has processed and shipped your order. When the order has been dispatched, the money is withdrawn from the account. The reservation time depends on the product/service.

Debit card authorization

With a debit card, you will be able to see that the money has been reserved on your account and that your available amount will appear here as being less. If you or the webshop subsequently cancel your order, the webshop cannot withdraw the money, but the reservation will still apply for a period. Note that only your bank (or card issuer) will be able to cancel the reservation.

Credit card authorization

The money will only be withdrawn from your account and appear in your overview when the webshop processes and withdraws the payment for your order. All amounts on the website include VAT. The website uses the following currencies for pricing: Denmark - Kroner (DKK) Rent UR Wardrobe I/S uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.

Delivery

The delivery time for your order is 1-3 working days.
Rent UR Wardrobe I/S ships goods with the following: GLS - Parcelshop

The freight is based on round trip. You will be able to choose between having the package sent "without delivery" or "with delivery". You will always receive a track and trace number so that you can follow your package from our warehouse to your home.

Freight damage caused by the freight company, where the rental item has been properly packed, is covered by GLS - however, up to a maximum of DKK 4,500.00 per shipment. The rest is covered by Rent Ur Wardrobe.

Right of withdrawal

The tenant has the option to cancel the rental agreement no later than 14 days after order confirmation to get the full amount refunded. However, if the rental period starts before the expiry of the cancellation period - with less than 14 days to the date of dispatch - the right to cancel expires.

Condition of the item upon return

You are obliged to return the rental product in the same condition as you received it. However, the rental product may not be washed or treated in any sort of way by the Renter. If any stains have occurred, please make Rent UR Wardrobe aware, so damage can be repaired. If you do not do this, the Renter has the right to recover its costs to have the damage repaired, however not if the damage is expected as a result of usual wear and tear. If it is not possible to repair the damage or that repair will cost more than the replacement price for the rental product, Rent UR Wardrobe reserves the right to demand that the replacement price be covered by the Renter.

Return

You must return the rental product at the latest on the day of the end of the rental period. If you do not hand in the rental product on time, the Renter is obliged to pay a late fee of DKK 200.00 per day by which the rental product is delayed.

If the rental product is not returned at the latest 30 days after the end of the rental period, the rental product will be considered lost. In that case, the landlord will - in addition to section above - be entitled to demand compensation corresponding to the replacement price of the rental product.

If you have lost the rental product in your custody, it is important that Rent UR Wardrobe is informed immediately. In that case, you will be charged the replacement price for the rental product.

Right of complaint

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be reported to Rent UR Wardrobe I/S within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Rent UR Wardrobe I/S covers the return costs to a reasonable extent.

When returning, contact the company:

Rent UR Wardrobe I/S
Frederiksberg Allé 18, 1.

TLF: +45 40916363

Complaints will not be accepted if these have been sent cash on delivery.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Rent UR Wardrobe I/S, we need the following information:
. Name
. Adress
. Phonenumber
. E-mail address

We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with Rent UR Wardrobe I/S and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the employees of Rent UR Wardrobe I/S have access to the information registered about you.

The data responsible in Rent UR Wardrobe I/S is: Josephine Christine Andersen

We do not store and transmit customer information encrypted.

As registered with Rent UR Wardrobe I/S, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to contact@renturwardrobe.dk.

Cookies
At renturwardrobe.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies og Privatlivspolitik.

Log-statistics
We use log statistics on renturwardrobe.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.

The log statistics are only used for the purpose of optimizing Rent UR Wardrobe I/S's website.

Appeal options

A complaint about a product or service can be submitted to Nævnenes Hus, the Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg via Klageportalen for Nævnenes Hus. ¨

The mediation team will try to resolve the dispute by mediation, and if it is not possible to find a solution, you can bring the complaint before the Consumer Complaints Board.

It is basically a prerequisite for making a complaint that the product or service you want to complain about cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. The amount limits can be changed. You must pay a fee to have the complaint processed.

The EU Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints are submitted here:
http://ec.europa.eu/odr

When submitting a complaint, you must provide our e-mail address contact@renturwardrobe.dk